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Ongoing Crisis Communication: Planning, Managing, and Responding, by Timothy Coombs
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Ongoing Crisis Communication: Planning, Managing, and Responding, Second Edition provides an integrated approach to crisis communication that spans various disciplines as well as the entire crisis management process. Drawing on firsthand experience in crisis management, author W. Timothy Coombs uses a three-staged approach to crisis management―pre-crisis, crisis, and post-crisis. A truly integrative and comprehensive text, this book explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation.
- Sales Rank: #2880201 in Books
- Brand: Brand: SAGE Publications, Inc
- Published on: 2007-02-15
- Original language: English
- Number of items: 1
- Dimensions: 9.02" h x .69" w x 5.98" l, 1.10 pounds
- Binding: Hardcover
- 224 pages
- Used Book in Good Condition
Review
"Ongoing crisis Communications has done public relations professionals a favour by bringing together research from a number of disciplines that would have been difficult to find otherwise in a single book." ―THE FINANCIAL EXPRESS
(The Financial Express 2007-08-03)
"This new second edition of a classic updates crisis examples and case studies but retains its multidisciplinary coverage to provide an integrated approach to crisis communication and the entire management process" ―THE MIDWEST BOOK REVIEW (James A. Cox The Midwest Book Review 2007-10-05)
"An important college-level guide for both undergrad and graduate courses in public relations, management, or crisis communications." ―MIDWEST BOOK REVIEW (Midwest Book Review - Internet Bookwatch, September 2007 Midwest Book Review - Internet Bookwatch, September 2007 2007-12-26)
About the Author
W. Timothy Coombs (PhD, Public Affairs and Issues Management, Purdue University) is a professor in the Nicholson School of Communication at the University of Central Florida. His books include Applied Crisis Communication and Crisis Management: Cases and Exercises, Code Red in the Boardroom,and, with Sherry Holladay, Managing Corporate Social Responsibility, PR Strategy and Application, and The Handbook of Crisis Communication. His crisis communication research was awarded the 2002 Jackson, Jackson & Wagner Behavioral Science Prize from the Public Relations Society of America. Dr. Coombs has published more than 40 research articles, most focusing on crisis communication, as well as more than 30 book chapters on the subject. He has worked with consulting firms in the U.S. and Europe on ways to improve crisis communication efforts for their clients, and has been invited by governments and businesses around the world to present his ideas and insights into crisis communication.
Most helpful customer reviews
4 of 4 people found the following review helpful.
My favorite crisis management reference so far
By Dane Mom
In the past six months I've read a few books on crisis management and this is my favorite. Coombs put together a concise book that is well organized, easy to read, and brimming with useful information. He used the three-phase (pre-crisis, crisis, post-crisis) model as a foundation after comparing it with other more robust models.
Because this was published recently (2012), the examples were current and memorable. As much as I dig the Tylenol/cyanide case study, it's nice to learn from events that have happened in the past few years.
I originally purchased this as a required text for graduate school but have used it as much, if not more, at work in building a crisis management plan from scratch. For someone who needs a grip on the basics, this is an appropriate tool. For a person with extensive crisis management experience, it may fall short of expectations.
0 of 0 people found the following review helpful.
I highly recommend this book
By Egill Magnusson
Coombs goes through most determinants of crisis management with a focus on new trends and solutions. Good to have case studies for reflection and better understanding
0 of 0 people found the following review helpful.
Very Informative
By Hope Christina
This book was a great book for information on crisis management which I had to do a presentation on. It was neatly organized and super understandable. It was easy to read not like some text books! I think this would be a great book for teaching students!!
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