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Updated in a new 4th edition, Managing Conflict Through Communication is grounded in research and theory providing comprehensive and accessible coverage of the study of conflict and its practical application in everyday life.
Each chapter builds upon the previous to facilitate the reader's growing understanding of how to deal effectively with conflict while narratives and case studies help make the material accessible and engaging to a diverse audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts.
- Sales Rank: #273601 in Books
- Published on: 2010-01-13
- Original language: English
- Number of items: 1
- Dimensions: 9.10" h x .70" w x 7.00" l, 1.01 pounds
- Binding: Paperback
- 320 pages
Most helpful customer reviews
2 of 2 people found the following review helpful.
Insightful
By T. Yager
Timothy Yager
A Textbook Review
February 14, 2013
Managing Conflict Through Communication
Managing Conflict Through Communication fourth edition authored by Dr. Ruth Anna Abigail and Dr. Dudley D. Cahn. Dr. Abigail is a professor at the Emerita, School of Adult and Professional Studies, and Dr. Cahn is a professor at the SUNY New Paltz campus, a certified mediator and a Fulbright Scholar. This textbook is an excellent read for anyone who wishes to learn about resolving conflict using strategic steps and using the theories behind conflict to gain a better understanding of where and when the conflict began.
Managing Conflict Through Communication is an excellent read for the student although any person will be able to read the textbook and apply many of the recommendations made by the authors toward conflict management. This textbook is not filled with large hard to read words and offers practical application exercises at the end of each chapter. Abigail and Cahn have done an excellent job in defining conflict and showing the reader that we encounter conflict in our everyday lives. How we choose to address conflict is where this textbook comes into play.
Part one of the book guides us through what conflict really is, and outlines the cycles and patterns of conflict in an easy to comprehend structure. The authors introducing the different communication styles used, they define these as aggressive, assertive, non-assertive, and passive aggressive (Abigail & Cahn, 2011). In these chapters you will discover that many of the communication styles addressed are more behavior orientated, meaning how we deal with conflict (Abigail & Cahn, 2011). I found part one of the textbook very interesting and easily relatable to everyday life. Examples of previous student conflicts are highlighted in the chapters and within the "manage it" (Abigail & Cahn, 2011) portion allows the reader to take what they have learned from the reading and apply it in different case studies.
Part two of the textbook the authors lead us into managing the conflicts atmosphere. Abigail and Cahn again use excellent examples of how to manage anger and stress while keeping face through the proceedings. The reader will discover in part two that there are many ways to de-escalate a conflict by either the management of anger and stress too the third party approach of utilizing a mediation when you are at an impasse.
The third and final part of the book deals mainly with the theoretical side and enlightens the reader on the how the conflict cycle works within groups, social circles, and personal relationships. Abigail and Cahn lead you through becoming a conflict manager, their suggestions, and your creativity to resolving conflict will allow you the reader to better manage your own conflicts or at a minimum the authors give you another approach to resolving your conflicts peacefully and without violence.
Throughout the textbook "Managing Conflict Through Communication" you will find yourself looking back at past conflicts in your social and personal life. You are forced to question your approaches to those conflicts and examine how you would have addressed them differently. This book is an essential read for all walks of life. If you are in a leadership position you will find this book very enlightening as you approach conflict in the workplace. How we address conflict has a lot to say about whom we are as a person, are we hot headed, a bully, stubborn, or do we operate with a one track mind. After reading this book and participating in the associated course I visualize and approach conflict with a different outlook.
Reference:
Abigail, R. A., & Cahn, D. D. (2011). Managing Conflict Through Communication 4th Ed. Boston: Allyn & Bacon.
1 of 1 people found the following review helpful.
Was forced to get this for a class.
By MFlow
Although I don't believe in the mass extortion of students through forcing us to buy textbooks this wasn't so bad. They charged me half the price and instead of keeping it for life, I get it for 180 days! Isn't that wonderful?
0 of 0 people found the following review helpful.
A must have book - for school, professional and life
By YiayiaMouse
This book has a great deal of information that is well laid out and easy to understand. Of course, like all learning it is only as valuable as the learner makes it. The information and strategies must be accepted, internalized and PUT INTO PRACTICE in order to be of any real value, so that is all in the "eye of the beholder." For me, I found it was one of the better textbooks for my graduate courses (if not the BEST) and ironically, I experienced a LIFE CHANGING upheaval during the course and this book proved an invaluable resource in handling the most difficult situations of my lifetime. I am not sure where I would have been without the learning it had afforded me prior to these events. BUY IT! If you do the work, you will not be sorry.
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